Shipping Policy

Effective Date: October 2026

PyroBuilt ships eligible products purchased through www.pyrobuilt.us to available destinations within the United States.

Shipping Options

Available shipping services and applicable charges are displayed during checkout.

Eligible products may qualify for Free Standard Shipping where indicated on the website or at checkout.

Order Processing

Most ready-to-ship orders are processed within 1–2 business days after successful payment confirmation.

Certain products may require additional preparation time depending on availability, packaging, or fulfillment requirements.

Delivery Estimates

Standard delivery is generally estimated at 2–3 business days after processing, where available.

Delivery dates are estimates and may be affected by weather, holidays, carrier schedules, destination, or circumstances outside our control.

Tracking Information

When tracking is available, shipment details will be sent to the email address associated with your order.

Multiple Shipments

Products from the same order may sometimes be shipped in separate packages and may arrive at different times.

Delivery Inspection

Please inspect your package and products promptly after delivery.

If an item appears damaged, retain the packaging and take photographs for customer service review.

Damaged or Incorrect Orders

If an item arrives damaged, defective, or incorrect, contact sales@pyrobuilt.us within 48 hours of delivery.

Please provide your order number, a description of the issue, and photographs when applicable.

Shipping Address

Customers are responsible for providing complete and accurate delivery information.

Additional shipping costs or delays caused by an incorrect or incomplete address may be the customer's responsibility.

Delayed or Missing Shipments

If your shipment is delayed or cannot be located, contact us with your order number and tracking information. We will assist with the applicable carrier inquiry.

Contact Information

PyroBuilt
Website: www.pyrobuilt.us
Email: sales@pyrobuilt.us
Phone: +1 682-738-4630
Address: 3104 Washburn Ave, Charlotte, NC 28205, United States
Service Hours: Monday–Friday: 9:00 AM–6:00 PM (ET)